Application Engineering
Our application engineers review your single-line diagrams, P&ID drawings, and system specifications to recommend the optimal PLC, VFD, and I/O configuration. Proposals include wiring diagrams, communication architecture drawings, and compliance documentation — delivered within 48 hours of specification receipt.
- System architecture review and sizing
- Protocol selection and gateway specification
- Motor-drive matching calculations
- Harmonic analysis and EMC filter recommendations
On-Site Start-Up Support
Factory-trained field engineers provide on-site commissioning support in 28 countries. Services include drive auto-tuning, PLC program verification, communication bus testing, and documented performance validation against your acceptance criteria.
- VFD parameter optimization and motor auto-tune
- PLC I/O checkout and function block verification
- Network continuity and cycle time testing
- Documented site acceptance test (SAT) reports
24/7 Technical Hotline
Licensed automation engineers staff our global support hotline around the clock. Average first-response time is under 2 hours, with an 85% first-call resolution rate. For complex cases, our Level 2 escalation team provides remote PLC program analysis and drive fault diagnostics via secure VPN connection.
- Multilingual support (English, German, Chinese)
- Remote PLC diagnostics via encrypted VPN
- Drive fault code analysis and parameter correction
- Firmware update guidance and compatibility verification
Engineer Certification Program
Annual training programs certify your engineering team in LogiCore product application, programming, and maintenance. Programs are available on-site at your facility or at our Stuttgart training center, with hands-on laboratory sessions using production-grade equipment.
- PLC programming: IEC 61131-3 best practices
- VFD commissioning and troubleshooting
- Industrial network configuration (PROFINET, EtherCAT)
- Certification valid for 2 years with renewal option
Service Level Metrics
Our support performance is contractually committed, not aspirational.