Privacy Policy

How LogiCore GmbH collects, uses, and protects your personal data in compliance with GDPR and applicable regulations.

Effective Date: January 1, 2024

Data Controller: LogiCore GmbH, Industriestrasse 42, 70565 Stuttgart, Germany

1. Information We Collect

We collect personal data that you voluntarily provide when you:

  • Submit an inquiry or quotation request through our website forms
  • Subscribe to our technical newsletter
  • Download technical datasheets or white papers
  • Contact our technical support team
  • Register for training programs

This data may include your name, email address, phone number, company name, country, job title, and project requirements. We also automatically collect technical data such as IP address, browser type, and browsing behavior through cookies and similar technologies.

2. How We Use Your Data

We process your personal data for the following purposes:

  • Responding to your product inquiries and quotation requests
  • Providing technical support and application engineering services
  • Sending technical documentation you have requested
  • Improving our website functionality and user experience
  • Complying with legal and regulatory obligations

We process data based on your consent (Art. 6(1)(a) GDPR), the necessity to perform a contract or pre-contractual measures (Art. 6(1)(b) GDPR), and our legitimate business interests (Art. 6(1)(f) GDPR).

3. Data Sharing

We do not sell your personal data. We may share your data with:

  • Authorized distribution partners in your region (to fulfill your product inquiry)
  • IT service providers who operate our website infrastructure (under data processing agreements)
  • Legal authorities when required by law

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Inquiry data is retained for 3 years from the date of last interaction. Technical support records are retained for the product warranty period plus 2 years. You may request deletion of your data at any time.

5. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data (Art. 15 GDPR)
  • Rectify inaccurate data (Art. 16 GDPR)
  • Request erasure of your data (Art. 17 GDPR)
  • Restrict processing of your data (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Object to processing (Art. 21 GDPR)
  • Lodge a complaint with a supervisory authority

6. Cookies

Our website uses essential cookies necessary for website functionality and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are required for the website to function properly.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. These measures include encrypted data transmission (TLS/SSL), access controls, and regular security audits of our IT infrastructure.

8. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). Where data transfers outside the EEA are necessary, we ensure adequate protection through EU Standard Contractual Clauses or adequacy decisions.

9. Contact

For privacy-related inquiries or to exercise your data rights, please contact:

Data Protection Officer
LogiCore GmbH
Industriestrasse 42
70565 Stuttgart, Germany
Email: [email protected]